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Case Study General Practice United Kingdom
General practice reduced administrative workload by 42%
A London general practice was buried in admin. CureMedix automated scheduling, intake, and follow-up so the team could reclaim time for patients.
Anonymous Practice · United Kingdom
+16%
Revenue Growth
−57%
Claim Denial Reduction
+19%
Collection Increase
−16 days
AR Reduction
+18%
Patient Growth
4 providers
Practice Size
13 years
Years in Practice
12 staff
Team Size
The challenge
Where revenue was leaking.
Manual administrative work consumed the front desk, creating bottlenecks that slowed both patient flow and revenue.
- Manual scheduling and intake overwhelmed staff
- Follow-up fell through the cracks
- Admin bottlenecks slowed patient flow
- No automation across routine workflows
Our solution
What CureMedix put in place.
Virtual Assistants
Healthcare VAs for scheduling, intake, and reminders.
Scheduling
Optimized scheduling that reduces gaps and no-shows.
Front Desk VA
Trained virtual front-desk support for intake and follow-up.
Implementation
From audit to compounding results.
- 1
Discovery
We audit billing, coding, AR, and scheduling to map every source of revenue leakage.
- 2
Onboarding
We integrate with your existing systems and stand up workflows without disrupting patient care.
- 3
Optimization
Claim scrubbing, denial recovery, and front-desk automation go live across the practice.
- 4
Reporting
Real-time dashboards and monthly reviews give leadership complete revenue visibility.
- 5
Continuous Improvement
We tune payer performance and growth engines every month as results compound.
The results
What changed for the practice.
−42%
Administrative Workload
−57%
Claim Denials Reduced
16 days
Average AR Reduction
+18%
Patient Growth
+16%
Revenue Increase
Before vs after
The numbers, side by side.
MetricBeforeAfter
- Admin hours / week9656
- Monthly collections£142k£169k
- Revenue (annual)£1.7M£2.0M
- Patient volume / mo1,8802,220
- Days in A/R3317
- Denial rate7.6%3.3%
Revenue intelligence
The dashboard behind the results.
Practice revenue
£169k
Collections
98%
Clean claims
3.3%
Denial rate
17
Days in A/R
Monthly collections
Payer performance
Underpayments flagged against contracted rates, with clean-claim and denial trends tracked per payer in real time.
“Automation gave our team their week back. We spend far less time on admin and far more with patients.”
General Practice Practitioner
General Practice · United Kingdom · 4.9
Services used
The CureMedix services behind this win.
- Virtual Assistants
- Scheduling
- Front Desk VA
Related resources
Frequently asked questions
Questions practices ask us.
Most practices are live end-to-end within 2-4 weeks. Discovery and onboarding begin within 3-5 business days, and optimization compounds over the first quarter.
Ready to improve your practice revenue?
Discover how CureMedix helps medical and dental practices increase collections, reduce claim denials, and unlock new growth opportunities.
Typical outcomes
Compounding+27%
Collections
−34%
Denials
+41%
Patient growth
6.2x
Avg. ROI